AI agents for service desks
Resolve IT and HR requests at tier 0.
Agents that reset, provision and answer inside your tools, with specialists on what needs judgment.
- Tier 0
- resolution
- Least
- privilege by design
- 100%
- actions logged
1The problem
Why resets and access requests swamp the service desk
Password resets eat the service desk.
Each reset or lockout waits in the queue for an analyst, while the employee sits locked out and skilled staff spend hours on tickets an agent could close.
New-hire access takes days.
New-hire access moves from HR to IT to each application owner by email. People start without logins while managers chase approvals.
Tickets closed, problems back next week.
The desk is measured on closures, so a VPN fault or a broken sync gets a workaround and a closed ticket, then returns under a new number.
2How it works
How Boldr AI agents resolve requests at tier 0
- 1
Type the requests
By intent and volume.
- 2
Catalog actions
What an agent may do, where.
- 3
Resolve at tier 0
Specialists on the rest.
- 4
Close the problem
Not only the ticket.
3What you get
What service desk agents deliver
Request taxonomy
Your IT and HR requests sorted by intent and ranked by volume. It shows which ones an agent should take on first.
Action catalog
A list of every action an agent may take, in which system, with the permission it needs. Access stays least-privilege and every action is logged.
Tier model
Which requests the agent resolves at tier 0, which go to the multiskill tier 1 team and which reach specialists, with full context on every hand-off.
Desk tower
A tower that tracks resolution, repeat tickets and aging by intent. The desk lead sees which problems keep coming back and fixes them at the source.
Next step
Scope your first service desk sprint
Define the scope in minutes. We turn your answers into a focused Value Discovery Sprint.
Scope your sprint
in three questions.
Pick the capability. Your answers tell us where a Value Discovery Sprint would look first; a value consultant comes back with a proposed scope.
Your readout
Your answers shape the scope.
A sprint would likely look first at:
- Repeat reasons to fix
- Requests an agent can resolve
- After-hours demand
Questions
Which systems do Boldr AI service desk agents work with?
Boldr AI service desk agents work in your ITSM and HR systems, through APIs, with least-privilege access for each agent. Every action an agent may take is listed in the action catalog, and every one is logged.