Conversational Commerce
A B2B ordering agent on WhatsApp and voice: suggested orders, replenishment and reactivation, straight into your ERP.
- 24/7
- ordering
- 1 tap
- suggested basket
- 0
- apps to download
1The problem
Why long-tail outlets run out between visits
Reps can't afford to visit the long tail.
A visit costs the same whether the outlet buys a case or a pallet. Small stores drop off the route and buy from whichever rep shows up.
Outlets run out before the next visit.
Fast-moving SKUs sell through between visits and the shopkeeper has no easy way to reorder, so the shelf sits empty and the sale goes to another brand.
Lapsed outlets nobody calls.
An outlet that stops ordering drops quietly out of the sales report. No queue flags the lapse, and no one owns the call to win it back.
2How it works
How Conversational Commerce takes orders by chat
- 1
Trigger
Replenishment date or lapse.
- 2
Suggest
Basket from the outlet's pattern.
- 3
Confirm
By chat or voice, credit checked.
- 4
Order
Created in your ERP.
3What you get
What Conversational Commerce includes
Suggested order
A one-tap basket built from each outlet's buying pattern by SKU and rhythm, sent on WhatsApp when replenishment is due.
Reactivation
When an outlet lapses, the agent reaches out with a suggested order based on what it used to buy, and the outlet orders again by chat.
Census prospecting
New outlets from your census contacted and qualified by the agent. Only stores with real potential get added to a route or the digital channel.
Hand-off to the route
When an outlet asks for a visit or needs one, the agent hands it to the route. Reps spend their day on visits worth making.
Digital channel KPIs
Orders, accepted baskets and reactivated outlets reported inside the Control Tower RTM edition, next to the field route, where one team reads both channels.
Next step
Scope your first ordering sprint
Define the scope in minutes. We turn your answers into a focused Value Discovery Sprint.
Scope your sprint
in three questions.
Pick the capability. Your answers tell us where a Value Discovery Sprint would look first; a value consultant comes back with a proposed scope.
Your readout
Your answers shape the scope.
A sprint would likely look first at:
- White space by zone
- Missed-order recovery
- Price leakage and corridor
Questions
Does Conversational Commerce replace sales reps?
No, Boldr AI's Conversational Commerce serves the outlets a visit can't pay for and prepares the visits that can. Orders it takes go straight into your ERP, and outlets that need a visit are handed to the route.