Shared services operating model
A shared services center that runs by exception.
Service catalog, governance and a transition by waves, so every tower runs on one standard with one owner.
- up to 60%
- P2P capacity released*
- 5
- maturity dimensions
- 1
- owner per tower
1The problem
Why shared services centers inherit every local variant
A center that inherited every local variant.
Countries moved their work into the center as it was, so analysts run a different procedure for each entity and nobody can compare cost across them.
No catalog, so everything is urgent.
With no written list of services, levels and drivers, every country escalates through whoever it knows, and the center cannot staff to real demand.
Transitions that never end.
Each country migrates on its own timeline with no exit criteria, so the center runs old and new processes side by side and pays for both.
2How it works
How Boldr AI designs the operating model
- 1
Assess maturity
Five dimensions per tower.
- 2
Write the catalog
Service, customer, level, driver.
- 3
Govern
Process owner, center of excellence.
- 4
Transition by waves
Each wave with an exit gate.
3What you get
What the operating model delivers
Service catalog
Every service the center delivers, with its customer, promised level and cost driver, so countries know what they can request and how it is charged.
Governance model
A process owner for each tower, a center of excellence, SLAs per service and a regular review where owners decide on changes and exceptions.
Maturity assessment
Each tower scored on five dimensions today and at the 24-month target, so the gap shows which waves to fund first.
Wave plan
Countries and towers sequenced by value, each wave with an exit gate it must pass before the next one starts, so no transition stays open-ended.
*Reference range from comparable programs, not a commitment.
Next step
Scope your first operating model sprint
Define the scope in minutes. We turn your answers into a focused Value Discovery Sprint.
Scope your sprint
in three questions.
Pick the capability. Your answers tell us where a Value Discovery Sprint would look first; a value consultant comes back with a proposed scope.
Your readout
Your answers shape the scope.
A sprint would likely look first at:
- Invoice scenarios to retire
- Exceptions by cause
- Days lost in the close
Questions
Where does the shared services capacity figure come from?
Boldr AI takes it from comparable reference programs measured over five years after go-live. It is a reference range, not a commitment, and Boldr AI calculates your own figure in the diagnostic from your volumes and baseline.