Boldr AI
Powered by Certo

Workflow

Process orchestration your process owner can change: queues, owners, SLAs and exceptions by cause.

Drag
and drop designer
Every
step with an owner
Same
engine in every country
WorkflowDesignvisual studioRunqueues · SLAsRouteexceptions by causeMeasurecycle · backlogFeeds the control towerHow the pieces connect

1The problem

Why hand-offs stall and rule changes wait on IT

Hand-offs nobody owns.

A case waiting on a credit check or a second approval sits in an inbox with no timer, and the delay only surfaces when the customer complains.

Every rule change is an IT ticket.

Approval limits and routing rules are hard-coded. Moving a threshold takes a change request and a release window, and the old rule keeps running meanwhile.

Each country runs its own variant.

Every subsidiary built its own version of the process on local tools. Cycle times can't be compared, and each improvement gets rebuilt country by country.

2How it works

How Workflow puts rules in the owner's hands

  1. 1

    Design

    Steps, rules, forms, timers.

  2. 2

    Simulate

    Against last month's cases.

  3. 3

    Run

    Queues, approvals, connectors.

  4. 4

    Measure

    Per step, into the tower.

3What you get

What Workflow includes

Process designer

A drag and drop studio for steps, rules, forms and timers, no code needed, with each version simulated against last month's cases before it runs.

Rules as tables

Approval limits, routing rules and SLAs kept in plain tables the process owner edits directly. Changing a threshold no longer needs IT.

Work queues

Work routed to queues by role and skill, every step with an owner and an SLA, and exceptions sorted by cause.

Connectors

Connectors to ERP, CRM, ITSM and HRIS, plus RPA bots and AI agents. One workflow moves a case across systems and people without re-keying.

Next step

Scope your first Workflow sprint

Define the scope in minutes. We turn your answers into a focused Value Discovery Sprint.

Scope your sprint
in three questions.

Pick the capability. Your answers tell us where a Value Discovery Sprint would look first; a value consultant comes back with a proposed scope.

1What capability do you want to focus on?
2How much of the day goes to copying between systems?
3Do you know where your team's time actually goes?
4What happens to an exception?

Your readout

Your answers shape the scope.

A sprint would likely look first at:

  • Re-keying to remove
  • Capacity lost by half-hour
  • Exceptions without owner

A value consultant replies within one business day.

Questions

Is Boldr AI's Workflow an RPA tool?

No, Boldr AI's Workflow orchestrates the process across systems and people, and calls RPA only where it fits. It holds the queues, owners, SLAs and rules, and reports cycle time and backlog per step to the control tower.