Control Tower
Turns a red KPI into a task with an owner and a deadline. Three editions: RTM, RGM and CX.
- 6
- layers, one loop
- 3
- editions
- 1
- definition per metric
1The problem
Why dashboards show red and nobody decides
Dashboards show; nobody decides.
A dashboard can show a zone falling behind plan, but no rule says who acts or by when, and the same red cell sits there week after week.
Three definitions of 'active customer'.
Sales, finance and customer care each count active customers their own way. Every review opens with an argument about whose number is right.
The committee discusses; nothing changes.
Monthly reviews end with agreed actions that nobody records. The same exceptions return next month and no one can say whether the last fix worked.
2How it works
How Control Tower turns an alert into an owned decision
- 1
Data
From ERP, CRM, telephony, field.
- 2
One definition
Per metric, versioned.
- 3
Alert with an owner
A name, not an area.
- 4
Decision log
What was done, did it work.
3What you get
What Control Tower includes
RTM edition
The day's routes tracked live against plan, with A-accounts not visited and missed outlets flagged to a supervisor while reps are still on the road.
RGM edition
Price corridor compliance by family and channel. Any quote or discount outside the corridor is raised as an exception for its owner to approve or fix.
CX edition
Every contact traced from its cause, such as a release or an outage, through IVR, agent and ticket to its full cost.
Executive page
One page of 12 KPIs, each with its owner, the threshold that triggers action and the last decision taken on it.
Explorer
Drill from a region to a single account in two clicks to find the route, rep or outlet behind a red number.
Decision log
A record of every action taken on an alert and the result it produced. The next review starts from what worked.
4Results
Control Tower results
A route-to-market tracking engine.
Every contact traced from cause to cost.
From customer service to a sales engine.
Next step
Scope your first Control Tower sprint
Define the scope in minutes. We turn your answers into a focused Value Discovery Sprint.
Scope your sprint
in three questions.
Pick the capability. Your answers tell us where a Value Discovery Sprint would look first; a value consultant comes back with a proposed scope.
Your readout
Your answers shape the scope.
A sprint would likely look first at:
- White space by zone
- Missed-order recovery
- Price leakage and corridor
Questions
Does Control Tower replace our BI tool?
No, Boldr AI's Control Tower adds metric definitions, alerts and decision rights on top of your existing data. Your BI tool keeps reporting, while the tower gives each metric one versioned definition and each alert a named owner.
How fast can Control Tower go live?
Boldr AI delivers a first edition of Control Tower on manual data loads within weeks of the sprint. The 2–4 week sprint sets the metric definitions, owners and thresholds that the first edition runs on.